Is it safe to use my credit card online?

All of our credit card transactions are processed over a 128-bit SSL connection (provided by Thawte – a world leader in security), which are then processed by Ogone under Bank authorisation. This means that your credit card details cannot be intercepted or hacked. We do not store any of your credit card details. Your payment is processed securely over Ogone payment system and no one is able to view any of your sensitive details. Our site is regularly tested to be hacker proof by Rackspace.

How do I set up an account?

To set up an account online just click on the “sign in” button at the top of the page:
This will then take you through to enter some details and set up a password.

How do I sign up for newsletters and promotional emails?

If you create an account with us you will be given the option to sign up. If you are a guest to our site then you can log in by clicking on the link at the top of our webpage.

What should I do if I have forgotten my password?

Whilst on the “Already Registered” sections of the website click on ”forgot your password’, then enter your email address and we will send you a new password straight away.


How do I search for a product?

Simply enter the name of the product you are looking for in the search box on the top right hand corner of the page. You can also use our menu and filters to help find the product you are looking for.

Do I need to set up an account to place an order?

Yes. When purchasing for the first time, right at beginning of checkout, you will be taken through a fast and simple registration process automatically. Once completed, you will be able to access your account details, review orders, control whishlist and share it in Facebook, read or send messages, control Saving Points, and add or update your delivery address book by simply providing your email and password.

IMPORTANT: Make sure all e-mails are not junked and go to inbox.

I do not want to receive emails anymore, how do I unsubscribe?

You can unsubscribe from our emails at any time. There are two ways you can do this. Either you can click on the unsubscribe button at the bottom of the latest email you received from us and this will be updated in our details. Or, you can log into your account and amend your preferences.

Why have items disappeared from my shopping bag?

We cannot guarantee stock availability until your order has been completed. It is possible that whilst you are shopping an item may have sold out. If this happens you will be given the opportunity to enter your email address so as to be informed when the item is back in stock.

Additionally items may have been removed from your shopping bag due to shipping restrictions imposed on us either by our carriers or by our partner brands on account of the country to which the goods are to be delivered.

Do I have to pay VAT or other TAXES in my country?

All orders have to pay their VAT or Taxes. Within US, you just have to pay final price that includes delivery and all related charges.



PAYMENT METHODS

Which payment methods do you accept?

We accept Visa, Mastercard, Mastercard, Maestro, Visa, and JCB.

When will I be charged?

Your payment will not be taken until the goods are despatched.
When an order is placed we will require a pre-authorisation from your bank/card issuer this is just to authorise pay-ment and also protect your card against unauthorised use when shopping online.

In which currencies is in the site?

By default the currencies used are USD for US users, and US Dollar for all of the world.

 

ORDERING

How do I know if my order has been received?

After placing an order we will send you an email confirming your order.

Can I order over the phone?

Unfortunately, we don’t offer this service. We may help you placing the order, finding products or when filling out information but the order itself has to be carried out online. If you would like our assistance, email us and we will be happy to help you.

How do I cancel/change an order?

You can only cancel your order before it has been despatched. If you want to make a change to your order, you can email us directly. However, we are unable to cancel the customized order once ordered.

 

DELIVERY

Do you ship to international locations?

Yes, we deliver worldwide.

Can I change my shipping address after my order has been despatched?

One we despatched you may not change delivery address, but if we didn’t ship yet the order you may send an e-mail with changes.

How much are delivery costs?

In most of cases, delivery will be FREE. We recommend checking final costs in Shopping Bag without the need to register. Apart from charged delivery costs, if applicable, there are no extra charges for delivery. For more info please refer to Delivery Options.

When can I expect my delivery?

Delivery times will depend on the module selected in checkout. Delivery times through Post to all Countries are between 5-10 days
IMPORTANT: We try to deliver three (3) working day after receiving the order.

Can I have multiple addresses to deliver to?

You may add as many delivery addresses as you like in your account or when checkout process.

Can I track my order?

All deliveries are trackable. We shall send you a link and tracking number once shipped.